Privacy Policy
How we collect, use, and protect your personal data — in full compliance with EU GDPR.
1. Who We Are
Marin Health Travel is a medical coordination platform based in Riga, Latvia, European Union. We act as the data controller for all personal data collected through this website and through direct communications.
Email: info@marinhealthtravel.com | Phone / WhatsApp: +371 26416366
2. Data We Collect
When you use our contact form or reach out to us directly, we may collect the following:
- Full name, email address, and phone number
- Medical condition description and any reports you choose to share
- Preferred treatment area and destination country
- Communication records (email and WhatsApp messages)
We do not collect tracking cookies, browsing history, advertising data, or any data beyond what is necessary to coordinate your medical journey.
3. How We Use Your Data
Your personal data is used solely for the following purposes:
- Responding to your enquiry and providing medical coordination services
- Forwarding your case details to relevant partner medical institutions — only with your knowledge and consent
- Keeping you informed about your case, treatment options, and next steps
- Coordinating travel logistics, accommodation guidance, and aftercare follow-up
4. Legal Basis for Processing (GDPR Art. 6)
- Contract performance — processing is necessary to deliver the coordination services you have requested.
- Legitimate interest — responding to enquiries and improving our service quality.
- Consent — for sharing your medical information with partner hospitals. You may withdraw consent at any time by contacting us.
5. Who We Share Your Data With
We may share relevant case information with partner hospitals and medical specialists, but only to facilitate your treatment coordination and only with your knowledge. We never sell or rent your data to third parties.
This website uses Google Fonts (fonts.googleapis.com) to render typefaces. Google may receive your IP address as part of a standard browser font request. No form or medical data is shared with Google.
6. Data Retention
We retain your personal data for as long as necessary to provide coordination services, and for a reasonable period thereafter for follow-up support and legal compliance. You may request deletion of your data at any time (see Your Rights below).
7. Your Rights Under GDPR
As a data subject, you have the following rights under EU GDPR:
- Access — request a copy of the personal data we hold about you
- Rectification — request correction of inaccurate or incomplete data
- Erasure — request deletion of your personal data ("right to be forgotten")
- Restriction — request that we limit how we process your data
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing based on legitimate interests
- Withdraw consent — at any time, without affecting the lawfulness of prior processing
To exercise any of these rights, email us at info@marinhealthtravel.com. We will respond within 30 days.
8. Cookies
This website does not use advertising or tracking cookies. We store a single functional value in your browser's local storage to remember your GDPR consent. No data from this is shared with any third party.
9. Data Security
We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, or loss. All medical information shared with us is treated with the highest level of confidentiality and is only accessible to authorised personnel directly involved in your coordination.
10. Supervisory Authority
If you believe we are processing your data unlawfully, you have the right to lodge a complaint with the Latvian data protection supervisory authority:
Data State Inspectorate (Datu valsts inspekcija)
Website: www.dvi.gov.lv
Address: Blaumaņa iela 11/13, Riga, LV-1011, Latvia
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The date at the top of this page reflects the most recent revision. Continued use of the site after updates constitutes acceptance of the revised policy.